Rafiki Quality philosophy

Three crucial roles

The basis of an effective quality system is determined by three interdependent processes: standardizing, controlling and improving.


The basis of a good quality production is determined by the design of three associated quality roles:

Standardization: standards body
Production: operating body
• Quality support: supervisory (and assessment) body.

These roles are hierarchically separated from each other.

Standardization defines and prescribes three standards:
Defines and prescribes production standards
Defines and prescribes (self) control standard
Defines and prescribes audit standards (for process and product audits)

Production executes according to the self-control standard.

Quality service checks, audits, supervises and reports:

• Checks the application of the Production standard and the self-control standard

  (is there a standard? / Is the standard applied?),

• Performs process and product audits in accordance with the audit standard,

• Supervises the realization of improvement measures,

• Provides management reports on the fore-mentioned activities.

The standardizing body and the supervisory and reviewing body are the responsibility of the highest hierarchical operational responsible manager in the organization.
Specific executive activities can be delegated to underlying process managers by mandating.

Figure: Quality in a production process